Running businesses you will always run into people that just don’t work. And what I mean by that is, they don’t do their job. They are full of excuses, they don’t meet deadlines, and something tragic or life altering is always happening that stops them from accomplishing the thing they’ve told you they understand and are ready to take on.
And then…they don’t. Again.
These businesses aren’t mine but I treat it much like I would my own. The clients who pay me to manage their teams, trust me to run it, make it flow, and to get people to do their part.
I just want you to know that no matter how much of an expert you are at business management, there will be hiccups with team members.
You just need to be real about it. Be honest with them and lead the team.
Don’t coddle them, but don’t be a dick.
Make sure you’re insanely clear with your expectations.
Always give a deadline.
Don’t ever say “oh, its okay” because, well… its not.
Give chances, but not too many.
Always follow up because well… people forget.
It’s a double edged sword for me because my BIGGEST pet peeve in life is people who don’t do their jobs.
I have absolutely zero tolerance for people who just don’t follow through and do their work. I just can’t wrap my head around it to be honest with you.
BUT I have to keep my cool. I have to stay planted in my option and guide. Because getting pissed off at your employee or subcontractor isn’t going to solve anything.
And if after handling the situation like a leader, things still don’t change then you have be willing to put your big girl (or boy) pants on and eliminate the problem.
It’s nothing personal against that person but it is your business and what you allow from the day to day flow and operations WILL affect your bottom line, your reputation, your personal sanity (and that of your business manager 😉) and ultimately it effects the product and/or service you are providing to your clients.
So business owners, pay attention to your team and be present on whats working or not working. (also, be proactive… any good leader knows this is a key competent in a successful team)
And employees or subcontractors.. remember that what you do or fail to deliver effects A LOT more people and things than you may realize. If you’re not sure about something, ask for clarification.
If you weren’t given a deadline, ask for one. If you’re not going to be able to MEET said deadline, SPEAK UP.
Be respectful of your business or employer and the people that they are serving. If you handle the situation in that manner, it makes it better for everyone involved.